What We Offer
Three services.
A clear philosophy.clara.
Every project begins by understanding how your business really works — before touching any system. It’s not a methodology. It’s a commitment.
Diagnosis
Operational
Before changing anything, everything must be understood. Our Operational Diagnosis is a structured audit led by the founders of your current operations — the processes, data flows, decision points, transfers, and hidden costs that determine how your business really operates.
Most manufacturers are surprised by what we find. Not because things are worse than expected — but because no one had mapped everything in one place before.
You sense that something isn’t working but can’t pinpoint exactly where. You are considering a new system and want to understand your current situation first. Or you have just had a painful experience with an ERP and want to know why before repeating it.
- →Complete map of current operational flows, department by department.
- →Identification of each system gap, data breach, and manual process in current use
- →Quantified estimate of the cost of current inefficiencies — time, margin, and management burden
- →Prioritized list of operational improvements, from quick wins to structural changes
- →Clear recommendation on whether — and what type of — ERP would provide real value
- →Presentation to management with findings, options, and honest recommendations
"The Diagnosis alone was worth more than everything we had spent on two previous consultants combined. We finally understood what the real problem was."
Design and Implementation
of ERP
ERP implementation fails when companies configure the software on top of their existing chaos. We do the opposite: first, we design howyour operations shouldfunction, then we configure the ERP to provide exact support for that design.
The result is a system that your team actually uses, that reflects your reality, and that generates data you can trust. Led by the founders from start to go-live. Without delegating to a junior analyst six weeks in.
You are planning an ERP implementation and want to do it right. You have a failed implementation or one that is not performing as it should and you want to rescue it. Or you are growing rapidly and need operational infrastructure that can scale with you.
- →Operational Diagnosis included — this is always the first step
- →Operational design: process documentation, responsibility mapping, decision frameworks
- →Guidance in ERP selection if needed — we are independent of any vendor
- →Complete ERP configuration based on your operational design, not on the vendor's template
- →Data migration strategy and execution
- →Team training designed around your actual workflows
- →30 days of post-launch support with direct access to the founders
We work with the leading platforms used by Spanish industrial SMEs — Odoo, Sage, Microsoft Dynamics, and others. We have no preferred vendor. We recommend what fits your operational design, your team, and your budget.
Continuous Support
for Systems
Operational systems are not a one-time project. Your company changes. New products, new people, new markets. The operational infrastructure that supported you at €5M needs to evolve when you reach €15M.
Our retained clients have a senior operations partner who knows their business — available monthly to manage system changes, process adjustments, and operational questions without the cost of a full-time hire.
You have completed an implementation (with us or with another provider) and want expert support as you grow. You need ongoing operational guidance without the cost or commitment of a full-time operations director.
- →Monthly operational review — what works, what is deviating, what needs attention
- →System configuration updates as your operations evolve
- →Process design for new product lines, departments, or workflows
- →Direct access to the founding partner for operational inquiries
- →Annual operational health review and roadmap
"Having Marles Williams on retainer is the closest thing to having a Director of Operations without actually hiring one. They know our business."
Don't know which service
is theright one for you?
Every project starts with a free 45-minute call. We listen first — and honestly tell you where we can help.